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Frequently asked questions
Answers to the questions we hear most often. If you can't find what you're looking for, just say hello, we're happy to help.
What areas does Fairy God Mum cover?
We're based in Exeter and travel is free within 10 miles. For locations further afield, mileage may be charged at £0.55 per mile, and any travel charges are agreed with you before your booking is confirmed.
What services do you offer?
Decluttering and organising (from a single room to a whole home, including garages, lofts and commercial spaces), home move support, and wardrobe and closet organising. See the full details on our Services page.
How much does it cost?
Sessions are booked as half days or full days. A half day session (3 hours) is £150 and a full day session (6 hours) is £300. If we need a little longer, an extra full day, half day or extra time at £50 per hour can be arranged, always agreed with you first. Any service can be booked as a regular repeat session: book three or more in advance and enjoy 10% off each one. Travel is free within 10 miles of Exeter; for locations further afield, any travel charges are agreed before your booking is confirmed.
How does the process work?
A gentle, five-step journey: Say Hello (get in touch by WhatsApp or the enquiry form), Consult (a free 30-minute, no-pressure conversation and, where suitable, a 30-minute in-person assessment), Calm Plan (a tailored plan to suit your needs, style and budget), Transform (we work through the agreed space with kindness, patience and practical support) and Sustaining Calm (guidance and optional regular resets to keep your home feeling fresh).
Do I need to pay a deposit?
No deposit is required. Payment is made in full on booking, or by the due date on your invoice.
What if I need to cancel or reschedule?
We understand that plans can change. Please give at least 48 hours' notice if you need to cancel or reschedule. Where less notice is given, part or all of the session fee may be charged. Full details are in our Terms and Conditions.
Can you help with donating items?
Yes. For local clients, we can help take suitable donation items to charity shops free of charge where practical and agreed in advance. Where collection is more appropriate, we can also help connect you with local donation or charity collection options.
Is there anything you don't do?
We don't provide deep cleaning, clinical support, financial or legal advice, hazardous waste removal, pest-related clearance, large furniture lifting or full house clearance services.
Will the organisation actually last?
Yes, we design systems around how you really live and leave you with easy-to-maintain routines. 96% of our clients keep their systems in place.
How do I book a consultation?
Use the contact form, message us on WhatsApp or call +44 (0)7490371893. Your initial consultation is free.
Looking for the fine print? Read our full Terms and Conditions.