Good to know
Frequently asked questions
Answers to the questions we hear most often. If you can't find what you're looking for, just say hello, we're happy to help.
What areas does Fairy God Mum cover?
We're based in Exeter and travel is free within 15 miles. For locations further afield, mileage may be charged at £0.55 per mile, and any travel charges are agreed with you before your booking is confirmed.
What services do you offer?
Home move support, decluttering and organising (from a single room to a whole home, including garages, lofts and commercial spaces), wardrobe and closet organisation, and a regular organising and home reset service for ongoing support. See the full details on our Services page.
How much does it cost?
One-off space resets are £40 per hour and regular calm reset sessions are £35 per hour. Travel is not included and will be agreed before your booking is confirmed.
How does the process work?
A gentle, five-step journey: Say Hello (get in touch by email, WhatsApp or the enquiry form), Consult (a free 30-minute, no-pressure conversation and, where suitable, a 30-minute in-person assessment), Calm Plan (a tailored plan to suit your needs, style and budget), Transform (we work through the agreed space with kindness, patience and practical support) and Sustaining Calm (guidance and optional regular resets to keep your home feeling fresh).
Do I need to pay a deposit?
Yes. A 50% deposit is required to secure your booking, and the remaining balance is due on completion of the session, unless otherwise agreed in writing.
What if I need to cancel or reschedule?
We understand that plans can change. Please give at least 48 hours' notice if you need to cancel or reschedule. Where less notice is given, part or all of the deposit may be retained. Full details are in our Terms and Conditions.
Can you help with donating items?
Yes. For local clients, we can help take suitable donation items to charity shops free of charge where practical and agreed in advance. Where collection is more appropriate, we can also help connect you with local donation or charity collection options.
Is there anything you don't do?
We don't provide deep cleaning, clinical support, financial or legal advice, hazardous waste removal, pest-related clearance, large furniture lifting or full house clearance services.
Will the organisation actually last?
Yes, we design systems around how you really live and leave you with easy-to-maintain routines. 96% of our clients keep their systems in place.
How do I book a consultation?
Use the contact form, email geraldineaddo@gmail.com, message us on WhatsApp or call +44 (0) 7719 911283. Your initial consultation is free.
Looking for the fine print? Read our full Terms and Conditions.